Frequently Asked Questions

We recommend booking online via grandprixevents.com for a fast and secure experience. Simply select your Formula One race event, add tickets to your cart, and complete the checkout in under two minutes. If you encounter issues using a certain payment card type, please call your card issuer to ensure the transaction is pre-approved and then try again.

If a ticket type is listed, it is available. A "Sold Out" message indicates that the ticket is no longer in stock. Please note that while our inventory is live, we reserve the right to provide a suitable grandstand alternative if necessary. Whilst separate orders are processing and you have tickets already in your basket, a sold-out status may be displayed. If only one ticket is showing as available, it is the final remaining ticket.

Specific seat, row, or aisle selection is not available as seats are allocated automatically by the race promoter. However, multiple tickets purchased in the same order will be seated together by default.

To add tickets, you must place a new order. To request that new seats be placed next to your original order, email support@grandprixevents.com. While we will contact the promoter to link the orders, we cannot guarantee they will be adjacent.

You can purchase up to ten tickets per order online. For corporate or large group bookings (of more than ten tickets) please contact our team a support@grandprixevents.com for personalized assistance.

Visit the "Login" section on our homepage. Note: This account is specific to your purchases on Grand Prix Events and is separate from "F1 Access" or other third-party F1 apps.

Once an order is confirmed, it cannot be cancelled or refunded. This is due to the strict terms and conditions set by our third-party race promoters.

If you purchased additional refund protection during checkout, this is managed by a third party (Protect Group). Please refer to their specific terms and contact them directly for claims; Grand Prix Events does not have visibility into their claim process.

Since tickets are non-refundable, you are welcome to resell your tickets privately if you are unable to attend.

If an event is officially rescheduled by the FIA or the promoter, we will contact all affected customers with the options provided by the circuit.

We accept all major credit and debit cards (Visa, Mastercard, etc.). All payments must be made in full at the time of booking; we do not currently offer payment plans.

Yes. We use a fully secure SSL (Secure Socket Layer) connection. Grand Prix Events does not see or store your credit card details; they are processed through an encrypted payment gateway.

The most common reason is a mismatch between the billing address provided and the address on file with your bank. Other reasons include daily spending limits or 3D Secure (SMS verification) issues. Contact your bank to authorize the international transaction.

We aim to deliver all tickets 7–10 days before the race. Delivery methods vary by event:

• E-Tickets: Sent as a PDF via email (often via WeTransfer).
• Mobile Tickets: Accessed via a dedicated event app (instructions will be emailed to you).
• Physical Tickets: Shipped via DHL Express (requiring a signature).

No. The format of the ticket is determined by the race promoter for that specific event and cannot be changed.

E-tickets (PDFs) can be printed. Mobile tickets (app-based) cannot be printed and must be displayed on a smartphone.

If you are leaving early, contact support@grandprixevents.com with your departure date. We can often arrange for an alternate delivery address or a Box Office collection near the circuit.

No, DHL Express requires a physical address and a signature for delivery.

our billing address is used for shipping by default. If you need your tickets to be sent to another address, email our support team immediately. Changes can only be made before the tickets have been dispatched.

our billing address is used for shipping by default. If you need your tickets to be sent to another address, email our support team immediately. Changes can only be made before the tickets have been dispatched.

Unfortunately, physical tickets are like cash; once lost, stolen, or destroyed, they cannot be replaced. We recommend keeping them in a secure place.

Reduced pricing for children and wheelchair-accessible seating varies by circuit. Please review the specific "Ticket Description" on our site or contact us before booking to ensure the grandstand meets your needs.

A full event itinerary and circuit maps are included in your Grand Prix Events package. You can also find live updates on formula1.com.

Your delivery email will include a specific point of contact for the circuit. For general help, you can send us a WhatsApp message on: +447432 479570.