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Frequently Asked Questions
Grand Prix Events is proud to be an Official Ticket Distributor for every race on the Formula 1® calendar. With a range of grandstand locations, premium hospitality packages and F1 Experiences Ticket Packages -- there is something for everyone.
Grand Prix Events Packages are delivered complete with your event itinerary, tickets, directions, your point of contact when at the circuit, and maps to ensure a seamless Formula 1® weekend.
Below are some commonly asked questions we receive from clients prior to ticket delivery. If you have any additional questions, fill out the form to be contacted by a Grand Prix Events Representative.
Purchases & Orders
If a certain ticket type is shown as available, you can add it to your cart. A "Sold Out" message indicates unavailable tickets. Our inventory is usually up to date however we do reserve the right to replace specific Grandstands with a suitable alternative if necessary.
Multiple tickets bought under the same order will be supplied in adjacent seats by default. If we are unable to sit larger groups in one block we will provide tickets in pairs.
Specific seat, row or aisle seat selection is not available as seats are allocated automatically when we receive the electronic or physical tickets from the event partner or race promoter.
We cannot accept cancellations once your order is confirmed online for any reason. This is in line with our terms and conditions and 3rd party terms that we are bounded by. If you have purchased the additional refund protection, which is provided by a third party, please refer to their terms and conditions and contact Protect Group, we have no visibility of claim processes. We highly recommend reading the terms and conditions of sale as once a booking is placed and paid, there is no option to cancel a booking. You are welcome to resell the tickets you do not require anymore.
If you wish to purchase more tickets, you will need to place a new order. Please note, the new order will not be automatically linked to the previous order and tickets are likely to be in a different location to your original order. Please email support@grandprixevents.com to request that the orders are linked. Seating allocation is managed directly by the race promoter and we will need to request that your orders are sat next to each other in the grandstand. While we can request this for you, we are not able to guarantee that the request can be fulfilled.
You can purchase a maximum of 10 tickets under one order. If you need to purchase more than 10, please email support@grandprixevents.com.
Orders are not typically changeable. However, if you have a request, please contact our support team (support@grandprixevents.com) and they will attempt to assist you.
We require the payment to be made in full, by a credit or debit card. It is not possible to pay in installments.
We require only a billing address at the checkout. If your delivery address is different, please inform the team by contacting support@grandprixevents.com.
No, shipping is not available to P.O. Boxes.
Stolen, destroyed or lost tickets cannot be replaced.
Call +44 (0) 208 419 1111 or email support@grandprixevents.com and we will assist you.
Please contact the reseller from whom you purchased the tickets. Our Customer Care team can only help with tickets purchased from GrandPrixEvents.com.
Shipping
The ticket type you will receive varies depending on the event. Tickets can be received electronically, by mail or by box office pickup. Electronic tickets will be either PDF format or mobile tickets sent via WeTransfer to the email address used at checkout. Physical tickets will be sent to your billing address by DHL Express and a signature will be required upon delivery. If delivery is not possible, we will host a box office at the event, and your tickets will be available for convenient in-person pickup.
Electronic tickets will be sent via email, to the email address used at check out.
We aim to deliver tickets 7-10 days before the race, whether sent via email or via courier (depending on the race). If your tickets are physical and you are concerned that you will not receive them before you leave for the event, please contact our support team (support@grandprixevents.com) with an alternate address or a request for a box office collection.
If we anticipate a delay in ticket allocation, we will contact you directly to adjust the anticipated delivery.
Your billing address will be automatically used as your shipping address. Please email support@grandprixevents.com, if you have an alternate delivery address.
Payment
We accept card payments online only via our website, we do not allow manual phone orders.
Our payment platform is fully secured. We do not ever receive your card details or store the same anywhere.
An "SSL" (Secure Socket Layer) connection exists between your browser and the server. This means that data is transferred only after being encrypted and thus cannot be abused by third parties. Your personal data is only used to carry out your order.
As soon as your order has been confirmed, your credit card account will be debited with the amount due as per your booking.
Please use one of the following options to finalise your order:
- Try again, perhaps with another credit card. In almost all cases it is down to the card issuers or bank not authorizing the purchase and not our systems.
- Ensure the billing address provided matched the address that your card provider holds. This is the most common reason for a failed payment, as our online payment provider will check that this information is correct.