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FAQs

Motorsport Worldwide Limited trading as Grand Prix Events are proud to be an official ticket distributor for all 21 championship events in F1 and offer a wide range hospitality products including the Formula One Paddock Club.

Grand Prix Events Packages are delivered complete with your event itinerary, tickets, directions, point of contact onsite and maps to aid you on your Formula One Experience.

Below are some commonly asked questions we receive from clients prior to ticket delivery.

Purchases & Orders

Official Formula 1 tickets and packages are available through GrandPrixEvents.com. Alternatively, you can call our UK office at +44 (0) 208 419 1111 or email us at sales@grandprixevents.com for assistance.

If a certain ticket type is shown as available, you can add it to your cart. A "Sold Out" message indicates unavailable tickets.

Specific seat selection is not available. However, you can send us your preference when ordering and we will do our best to satisfy your demand.

We cannot accept cancellations once your order is confirmed online. Please contact your Sales Representative for cancellation policies.

If you wish to purchase more tickets, you will need to place a new order. If you wish for your two orders to be sat together, please contact your Sales Representative.

Orders are not typically changeable. However, if you have a request please contact one of our Sales Representatives by email or telephone.

Easy payment terms* (i.e. incremental payments) are available for select races. Please check with your Sales Representative or listed prices online on how to select the best plan for the race you plan to attend.

You can enter a different shipping address at checkout. Grand Prix Events reserves the right to review whether tickets can be sent to an address that's different than the billing address.

No, shipping is not available to P.O. Boxes.

Stolen, destroyed or lost tickets cannot be replaced.

Yes. Please call +44 (0) 208 419 1111, complete the form on the website or contact us at sales@grandprixevents.com.

Our event specialists are standing by to help you with all your travel needs. Complete the form below or call +44 (0) 208 419 1111 and an event specialist from Grand Prix Events will contact you to help you find the correct Official Ticket Package.

Please contact the reseller from whom you purchased the tickets. Our Customer Care team can only help with tickets purchased from GrandPrixEvents.com.

Shopping Cart

The cart is used for storing the tickets you reserve before proceeding to the Checkout. After adding tickets to your cart, you can easily remove them or change the desired number.

Find the tickets you want, select the desired number and then click the "Add to Cart" button.

On the cart page, there is an option to the right of the item with the option to remove it from your cart.

Shipping

Tickets are sent by DHL Express for all events. For some events, you may also opt for pick up. This means that you will simply have to collect them directly at the event.

Tickets and other package components are sent approximately 3 weeks prior to the event via ground delivery. A signature will be required for pickup.

Yes. You can enter a different shipping address at the checkout. However, Grand Prix Events reserve the right to review whether tickets can be sent to an address that's different to the billing address.

Payment

We accept credit card payment and bank transfers. To pay via bank transfer, you can pay directly online without contacting anyone.

Our payment platform is fully secured.

An "SSL" (Secure Socket Layer) connection exists between your browser and the server. This means that data is transferred only after being encrypted and thus cannot be abused by third parties. Your personal data is only used to carry out your order.

Should you prefer not to transfer your data over the Internet despite our high security standards, we would be happy to accept your credit card information by telephone or email.

As soon as your order has been confirmed, your credit card account will be debited with the amount due as per your booking.

Once you have placed your order by email or telephone, an invoice will be emailed to you as a PDF file. The invoice states the date the payment is due.

Please use one of the following options to finalise your order:

  • Try again, perhaps with another credit card.
  • Fill out and return a credit card authorization form (available on request from our Sales department sales@grandprixevents.com).
  • Contact your Sales Representative for assistance with the purchase sales@grandprixevents.com.
  • Payment by bank transfer. Contact your bank to authorize the payment.